Refund Policy
1. Payments and merchant of record
Subscriptions to en16931.dev are sold and processed by Paddle as merchant of record. Your receipt comes from Paddle, and refunds are issued through Paddle back to your original payment method.
2. 14-day money-back guarantee
If the Service does not fit your needs, you can request a full refund of your first subscription payment within 14 days of the initial purchase — no questions required. Write to hello@en16931.dev from the email used at checkout, or reply to your Paddle receipt.
3. Renewals and cancellation
You can cancel at any time from your account or by email; cancellation takes effect at the end of the current billing period, and you keep access until then. Renewal payments are generally not refundable, except as described below or where required by law. If a renewal was charged in error and no API usage occurred in the new period, contact us within 14 days and we will refund it.
4. Service failures
If a verified fault on our side made the Service materially unusable for a significant part of a paid period, we will offer a pro-rated refund or credit for the affected time.
5. Statutory rights
Nothing in this policy limits any non-waivable rights you hold under the consumer-protection laws of your country of residence.
6. How refunds are paid
Approved refunds are processed by Paddle to the original payment method, normally within 5–10 business days depending on your bank.